WEBSITE PRIVACY POLICY
This Privacy Policy applies to all personal information collected by Premier Network Services Pty Ltd
(we, us or our) via the website(s) located at www.premiernetwork.com.au and
shop.premiernetwork.com.au (Website).
What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the
website.
We collect the following personal information from website users: full name, email address, phone
number, company name, business address, IP address, device information, browser type, pages
visited, time and date of visits, referring website addresses, and any other information voluntarily
provided through contact forms, service enquiry forms, or when requesting quotes for IT
consulting services, network infrastructure solutions, or telecommunications connectivity services.
When you make a purchase through the Premier Network Services website, you may be
prompted to provide payment details including your credit card information. Premier Network
Services Pty Ltd does not collect, store, or retain any payment card details on its systems.
All payment transactions are processed securely by Stripe, a third-party payment processor. Your
payment information is transmitted directly to and handled exclusively by Stripe in accordance
with their security and privacy practices.
By completing a purchase on our website, you acknowledge that your payment information will be
processed by Stripe and that such processing is governed by the Stripe Privacy Policy available
at https://stripe.com/au/privacy
Premier Network Services Pty Ltd accepts no responsibility or liability for the collection, storage,
handling, or processing of payment information by Stripe or any other third-party payment
processor. We encourage you to review Stripe's privacy policy before completing any transaction.
Types of information
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal
Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an
individual who is reasonably identifiable:
(a)whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in
most cases not be classified as “Personal Information” and will not be subject to this privacy
policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about
such things as an individual's racial or ethnic origin, political opinions, membership of a political
association, religious or philosophical beliefs, membership of a trade union or other professional
body, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into
the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the
Website and also to help customise your Website experience. As a general rule, however,
it is not possible to identify you personally from our use of cookies. The types of cookies we
use include:
Essential Cookies — necessary for the Website to function correctly, including
maintaining your session during a purchase or login.
Analytical/Performance Cookies — used to understand how visitors interact with the
Website, including pages visited, time spent, and any errors encountered. This information
is collected in aggregate and does not personally identify you.
Functional Cookies — used to remember your preferences and personalise your
experience on the Website.
Third-Party Cookies — some cookies on our Website are set by third-party service
providers operating on our behalf. These may include:
Stripe — our payment processor may set cookies during the checkout process to facilitate
secure payment handling. These cookies are governed by the Stripe Privacy Policy https://stripe.com/au/privacy
- Analytics providers — we may use services such as Google Analytics to collect
anonymised usage data. Google Analytics operates under the Google Privacy Policy
https://policies.google.com/privacy
You may disable cookies through your browser settings at any time; however, doing so
may affect the functionality of certain areas of the Website, including the ability to complete
purchases. For further information on managing cookies, please refer to your browser's
help documentation.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the
preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only.
However, sometimes we may be given information from a third party, in cases like this we
will take steps to make you aware of the information that was provided by a third party.
Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible
on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in
operating the Website. Your Personal Information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only
use your Personal Information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from
use. We do not use sensitive Personal Information in direct marketing activity. Our direct
marketing material will include a simple means by which you can request not to receive
further communications of this nature, such as an unsubscribe button link.
Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorised
access, misuse, modification or disclosure. When we no longer require your Personal
Information for the purpose for which we obtained in, we will take reasonable steps to
destroy and anonymise or de-identify it. Most of the Personal Information that is stored in
our client files and records will be kept only as required to fulfill our record keeping
obligations. In this context data retained for active clients will be kept for 7 years and
prospective clients for 1 year
The Australian Privacy Principles:
(b) (i) permit you to obtain access to the Personal Information we hold about you in certain
circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions
(Australian Privacy Principle 13).
(c) Where you would like to obtain such access, please contact us in writing on the contact
details set out at the bottom of this privacy policy.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal
Information, please contact us as on the contact details set out at the bottom of this policy. All
complaints will be considered by the Privacy Officer and we may seek further information from
you to clarify your concerns. If we agree that your complaint is well founded, we will, in
consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with
the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you
expressly request us to do so. If you request us to transfer your Personal Information to an
overseas recipient, the overseas recipient will not be required to comply with the Australian
Privacy Principles and we will not be liable for any mishandling of your information in such
circumstances.
Notifiable Data Breach
Premier Network Services Pty Ltd is subject to the Notifiable Data Breaches (NDB) scheme of the
Privacy Act 1988 (Cth). The NDB scheme requires us to notify affected individuals and the Office of
the Australian Information Commissioner (OAIC) when a data breach is likely to result in serious harm
to any individuals whose personal information is involved.
What is a Notifiable Data Breach?
A notifiable data breach occurs when the following three criteria are met:
(i) there is unauthorised access to, unauthorised disclosure of, or loss of personal information held by
Premier Network Services Pty Ltd;
(ii) the breach is likely to result in serious harm to one or more individuals whose personal information
is involved; and
(iii) Premier Network Services Pty Ltd has been unable to prevent the likely risk of serious harm
through remedial action taken after becoming aware of the breach.
Where we have reasonable grounds to believe a notifiable data breach has occurred, we are required
to:
(i) conduct a prompt assessment of the suspected breach, which must be completed within 30 days of
becoming aware of the suspected breach;
(ii) notify the OAIC by lodging a statement using the prescribed form as soon as practicable after
forming the belief that a notifiable data breach has occurred; and
(iii) notify all individuals whose personal information was involved in the breach and who are at risk of
serious harm, or where it is not practicable to notify affected individuals directly, publish a notice on our
website and take reasonable steps to bring that notice to the attention of affected individuals.
What We Will Tell You
If we are required to notify you of a data breach, our notification will include:
(i) the identity and contact details of Premier Network Services Pty Ltd;
(ii) a description of the data breach;
(iii) the kinds of personal information involved in the breach; and
(iv) recommendations on the steps you should take in response to the breach
For further information about the NDB scheme and your rights under the Privacy Act 1988 (Cth),
please visit the Office of the Australian Information Commissioner at www.oaic.gov.au
How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a
complaint about our privacy practices, you can contact us through:
enquiries@premiernetwork.com.au.